REFUND POLICY

1.Fee and Payment to Appify

• For every transaction between User and the Buyer on the Site, the User agrees to pay an amount equal to 10% the transaction values (“Transaction Fees”) to Appify. User agrees that the Transaction Fees are subject to change, and all such changes shall be published on the Platform from time to time.
• We use third-party payment gateway for processing the payments made in relation to the purchase of products/services offered by the User.
• In order to enable User to use paid services on the Platform, Appify facilitates the provision of payment facility by a third-party service provider on the Platform/Site, at its sole discretion. The payment gateway shall enable automated collection and remittance services using the facilities of various Indian banks, financial institutions, credit/ debit/ cash card brands, various third-party service providers and/or payment card industry issuers and through such other infrastructure and facilities as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be. The payment gateway shall be availed in accordance with these Terms of Usage.
• In case wrong bank account details are used by the User, Appify shall not be responsible for loss of money, if any. In case there is any technical failure, at the time of the transaction and there is a problem in making payment, You could contact us contact@appi-fy.ai, however, Appify shall not be liable for transaction failure or payment issues. You assume sole responsibility for all risks associated with the transfer of money or payments to the User, whether or not such transfers or payments are done through the use of a third-party payment gateway.
• While availing any of the payment method(s) available on the Platform/Site, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
• Lack of authorization for any transaction(s), or
• Exceeding the pre-set limit mutually agreed by You and between ‘Bank/s’, or
• Any payment issues arising out of the transaction, or
• Decline of transaction for any other reason/s.
• All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Appify will not facilitate transactions with respect to any other form of currency with respect to the purchases made on the Platform/Site.
• Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online environment to Our Users.
• Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between User of User and selller (User)/delivery partner and payment facility is merely used by the User of User and User (seller) to facilitate the completion of the transaction. Use of the payment facility shall not render Appify liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Appify’s Platform.
• You have specifically authorized Appify or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through cash on delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Appify is on a principal to principal basis and by accepting these Terms you agree that Appify is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Site that are paid for by using the Payment Facility.
• You understand, accept and agree that the payment facility provided by Appify is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through cash on delivery, collection and remittance facility for the Transactions on the Appify Platform/ Site using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Appify is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
• Payment facility for Users:

2. You understand that upon initiating a transaction You are entering into a legally binding and enforceable contract with the User (seller) to purchase the products and /or services from the User (seller) using the payment facility, and You shall pay the transaction price through Your bank to the User (seller) using payment facility.

3. You, as a buyer, may agree with the User (seller) through electronic communication and electronic records and using the automated features as may be provided by the payment facility on any extension/increase in the dispatch and/or delivery time and the transaction shall stand amended to such extent. Any such extension/increase of dispatch/delivery time or subsequent novation/variation of the transaction should be in compliance with these Terms of Usage.

4. You, as a Buyer, shall electronically notify the payment facility using the Site features immediately upon delivery or non-delivery within the time period as provided in policies. Non-notification by You of non-delivery within 7 (Seven) days shall be construed as a deemed delivery in respect of that transaction. In the case of cash-on-delivery transactions, you are not required to confirm the receipt of products or services.

5. You, as a Buyer, shall be entitled to claim a refund of the transaction price (as Your sole and exclusive remedy) in case You do not receive the delivery within the time period agreed in the transaction or within the time period as provided in the Terms of Usage, whichever is earlier. In case you do not raise a refund claim using Site features within the stipulated time than this would make You ineligible for a refund.

6. Except for cash on delivery transaction, refund, if any, shall be made at the same bank/channel from where the transaction price was received, or through any other method available on the Site, as chosen by You.

7. For cash on delivery transactions, refunds, if any, will be made via electronic payment transfers or will be made available on the Site account as opted by You.

8. Refund shall be subject to You complying with policies.

9. As required by applicable law, if You (buyer) make a purchase of an amount equal to or above INR 2 00 000.00, You will be required to upload a scanned copy of your PAN card on the Site, within 4 days of making the purchase, failing which, the purchase made by you will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the you, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.

10. Both User (seller) and Users (buyer) shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using payment facility and Appify Platform/Site.

Refund Criteria
Items must be returned within the specified time limit or number of days as per the product, which is mentioned in the refund policy.
Items should be in their original condition and packaging.
Proof of purchase is required for all refund requests.( Invoice , Payment Gateway Reference ID, Bank Transfer transaction ID)

Refund Process

Return Request: Initiate a return request through our website or customer service.
Pickup Confirmation: Our delivery partner will schedule a pickup for the returned item (RTO).
Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Issuance: Upon approval, we will process the refund to the customer’s original method of payment within 48 to 72 banking hours.
Bank Processing Time: Please note that the exact timing of the funds appearing in your account may vary depending on your bank or payment provider.